Find out how your employees can be helped with the multitude of applications and complex processes!
SIMPLIFY YOUR DAILY WORK!
Wie Ihren Mitarbeitern bei der Vielzahl an Applikationen und komplexen Prozessen geholfen werden kann!
THROUGH CONSOLIDATION & AUTOMATION
Optimize your First Call Resolution, Average Handling Time and Cross-/ Up-Selling odds. Create an improved customer experience at lower cost and higer revenue by optimizing your business process across different applications, avoiding automated and incorrect data entry and reducing navigation between different applications to 1 meaningful user interface.
Automate manual processes, optimize user interfaces and provide process support for all operational workflows.
Compatible with all technologies and applications (own or third party). Monitor business activities from a user perspective.
IMPROVING BUSINESS PROCESSES
Workflow optimization through consolidation & automation
Automation of repetitive tasks, automated data transfer between applications to save time and avoid errors, process-oriented analysis and management of customer contact
Unified desktop with 360 degree view
Context-related information display to avoid searches and support in “Next Best Action”, integration of different and optimized display of existing applications, integration of data from various sources
Enhancement of outdated and simplification of existing technologies through Web Services
Possibility of migration to SaaS and thus use at different locations, time saving through single sign-on
FOR MORE EMPLOYEE SATISFACTION AND CUSTOMER SUCCESS
Different business and usage models allow you to decide on the best cost-benefit ratio, whether in the cloud – and thus also applicable across locations – or embedded in your existing infrastructure on site.