TECHNOLOGY
IS NOTHING
WITHOUT
CREATIVITY

We provide more
than just one solution for your business.

Our mission:
Excellence & Elegance in Digital Customer Engagement.

TECHNOLOGY IS NOTHING WITHOUT CREATIVITY

ENGAGEMENT SOLUTIONS

FROM CUSTOMER-AWARE TO CUSTOMER-LED

We become a partner in helping you achieve true customer engagement in our connected omnichannel world.

Cloud-based Contact Center
Surpass customer expectations and drive new revenue with the broadest set of cloud customer experience solutions. The technology helps contact centers to reduce costs and improve ROI, optimize agent efficiency, improve scalability and provide better customer experience and employee empowerment. Our unique CCaaS (Contact Center as a Service) Solution is easy to use, has a quick set-up and has a flexible “pay as you go” payment method.

Digital Experience Platform
Creating a stronger bond with customers today, communication through digital channels is key. The intelligent Web Messaging technology offers an additional channel for consumers to connect with your brand. Learn how to optimize desktop and mobile chats for a consistent user experience.

isy.ONE Omnichannel CX Platform

Fully featured Omnichannel Customer Communication platform, up and running in 1 day.

Omnichannel desktop
Significantly boost employee engagement through a single omni-channel desktop that has all the information and knowledge needed to better serve customers. Enhance visibility and create valuable insights by connecting all customer interactions across all channels. Simplified interactions will improve service quality, ensure compliance and optimize workforce efficiency that will help reach targeted business goals. Explore more.

Gamification
Gamification is a tool to design behaviors, develop skills and enable innovation. When gamifying high-value interactions with customers, employees, and partners, you drive stronger collaboration, more sales, better ROI, deeper loyalty, higher customer satisfaction and more.

Conversational Video
As marketers find more innovative ways to attract audiences, video has become a meaningful part of the strategic conversation. Interactive video is the leading form of video marketing due to its ability to connect deeper, engage better and convert faster. That has an enormous positive effect on the ROI which has been one of the major challenges for organizations. If you have challenges financially optimizing your video campaigns, find the solution here.
Want to learn more about interactive video?

We have the solution for you.

INTERACTIVE VIDEO

How to increase your conversion rates with interactive videos!

ASSISTANCE SOLUTIONS

FROM SILOED TO CONNECTED, FROM PERFECT TO FAST

Use new technologies to let customers help themselves, assist
employees to drive satisfaction and efficiency and get devices
connected – to finally deliver a better customer experience.

RPA
Robotic Process Automation (RPA) creates more value with less investment by freeing up human labor to provide additional capacity for more strategic work. Organizations rely on RPA in order to improve efficiency, reduce costs, lessen human errors and enhance regulatory compliance. Both, attended and un-attended RPA could be under consideration in the process of automating the day to day tasks of your organization. We have the market leading solution and experience in implementing it in a wide range of industries.

ROBOTIC PROCESS AUTOMATION

How to deliver great CX while reducing costs

BPM
It is easy to lose sight of the opportunity if adequate Business Process Management (BPM) solutions are not put in place. While on-premise BPM solutions have been the norm for most enterprises, advances in cloud computing have led to greater interest for software as a service (SaaS) offerings. Our highly customer focused and adaptive software solutions create the basis for a continuous improvement process. It helps to model, optimize, automate, and monitor business processes to deliver higher operational efficiency, better business visibility, and greater agility.

IoT & Service
Online devices are a natural part of our daily lives and applications are developed to help creating smarter and more helpful environments. IoT devices are able to understand and communicate with their surroundings, send status reports and receive instructions. It helps organizations transform the way they execute service for connected products, optimizing decisions for better service delivery. Interested in how smart IoT service solutions could benefit your business? We can help to get you started.

COGNITIVE SOLUTIONS

FROM THE PAST INTO THE FUTURE

We become a partner in helping you achieve true customer engagement
in our connected omnichannel world.

Chatbots
Conversational agent (CA) is a computer system intended to converse with a human in real-time using powerful Natural Language Processing technology that is able to understand the intent of the question, ask further questions if required, and then return the right answer to the customer. Many organizations use live chat as a customer support tool delivering a fully integrated support experience that improves the online service, enhances customer retention and sales, and drives loyalty for the brand.

CHATBOT

How to engage in new ways with smart bots

AI
Artificial Intelligence powered by cognitive computing is exploring ways how humans and machines could work better together. The approach is to find and analyze patterns in large amounts of data and assist humans in drawing comprehensive conclusions. Identify the best solutions from a vast variety of AI-enhanced technologies and see your business transform.

NLP
Natural Language Processing relies on machine learning and enables computers to understand human language. It uses sophisticated algorithms to process large amounts of data and is able to identify words and meaning in highly unstructured content like emails, survey answers, social media posts, reviews, and more. It can be leveraged by companies to improve efficiency and accuracy of documentation processes, provide targeted responses to customers and deliver more personalized results.

INSIGHT SOLUTIONS

FROM DATA-RICH TO INSIGHT-DRIVEN

Use new technologies to let customers help themselves, assist
employees to drive satisfaction and efficiency and get devices
connected – to finally deliver a better customer experience.

Bridging Silos
The Customer Journey Analytics connects all the touchpoints that a customer interacts with your brand across all channels and creates a data-drive approach to analyze and influence the customer journey. In such way it enables you to prioritize opportunities that have a major impact on your business goals. Learn more.

Social Analytics
Social Analytics Tools can notably help you to better understand your target audience, track purchase intent, evaluate campaign impact and benchmark against competitors. In such way you can create content that resonates with your customers and easily measure the success of your online activities. Our consumer insights platform provides brand and competitive insights to improve your customer experience and increase revenue. Learn more.

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com


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