»CUSTOMER CARE SOLUTION FOR SKYPE FOR BUSINESS®

CC4Skype the Customer Care Solution for Skype for Business®

Increase your Skype performance with CC4Skype, without giving up the interface you’re used to.

QUICKLY CONNECTED WITH SKYPE FOR BUSINESS

CC4Skype extends Skype to all functionalities of a multi-channel communication solution. ACD skill-based routing, call recording, call routing, outbound dialing, – all fully integrated into your familiar Skype environment – extends your communication skills with the simplest means and without additional system or hardware overhead. As a cloud-based system, additional features that complement Skype ideally will be provided without any hardware or software installation in your environment.

CC4Skype
– Built on Microsoft’s VOIP architecture
– Integrates with the Microsoft Skype for Business solution via UCMA (Unified Communications Managed API)
– Provides full security control over data and the scaling of applications
– A short overview also offers the video of CC4Skype

ADVANTAGES AT A GLANCE

Customer Care Solution for Skype for Business

  • Multi-tenant campaign management
  • Call and Media Blending: Inbound, Outbound, Email, Chat
  • Multichannel: Phone, Email, SMS, Chat, Fax
  • Automatic call distribution (ACD), skill-based routing
  • Extension of Lync standard features
  • Interactive Voice Response (IVR)
  • Preview Dialer, Progressive Dialer, Power Dialer, Predictive Dialer
  • Compliant with all current German and many international legal regulations
  • Sophisticated reporting
  • Real-time reporting & control
  • Call recording and silent monitoring with Coach and Whisper function
  • Banking
  • Insurance
  • Trade
  • Automotive
  • Publishers
  • Telecommunications
  • Health
  • Public hand
  • IT / Telecommunications

As a system house Sogedes offers many services around the integration of the solution into your existing IT and telecommunications landscape– besides the actual software solutions. In addition to standard connections to various telephone systems, we have various software systems, e.g. realized from the ERP, CRM and eCommerce area. Our integration and development division is specialized in customizing individual IT solutions in your house.

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

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