»SALESFORCE CONTACT CENTER
Salesforce Contact Center
Multichannel Management through a native salesforce solution.
the Missing Link!
The first comprehensive, native cloud contact center integration in Salesforce now offers seamless multichannel management including calling functionalities, with 1 unified user interface, 1 central control, and 1 integrated database.
Multichannel management through a native Salesforce Solution including fully integrated speech, fully integrated, enables the use of all communication channels in the familiar user interface of Salesforce including real multichannel management.
This means that the routing of speech, email, chat or social media is done by a central control, if desired in blending. All contact channels, including incoming and outgoing calls, are linked to both employees and the well-known Salesforce contacts, combined with tickets, opportunities, and the like. On top of this, the whole thing is ready for use without integration effort, Pay as you go!….
ADVANTAGES AT A GLANCE
Cloud Contact Center Integration in Salesforce!
CLICK TO DIAL
– Direct dialing of phone numbers from contacts, tickets, opportunities, etc. from the Salesforce interface.
– Assign incoming calls to contacts, cases, opportunities, etc. in Salesforce
– Information is automatically displayed to the agent.
– Assignment of call history, recordings and call results to the respective contact, case…
VISUAL IVR BUILDER
– Integrated GUI for creating callflows and voice portals.
– Changeover of call flows even during ongoing telephony
– Access Salesforce contacts, cases, opportunities, etc. based on the transmitted phone number or a DTMF entry directly from the IVR.
– Update contacts, cases, etc. under the above conditions directly from the IVR. (Self Service)
-High-performance outbound dialer
– Different dialing forms to choose from:
– Automated recognition of answering machines
– Create selections and campaigns within Salesforce with all available filters.
- Public authorities
- IT / telecommunications
As a system house, Sogedes doesn’t only offer the actual software solution from the cloud, but also many services for integrating the solution into your existing IT and TC landscape. In addition to standard connections to various telephone systems, we have implemented various software systems, e.g. from the ERP, CRM and eCommerce sectors. Our integration and development department is specialized in integrating individual IT solutions in your company.