Accelerate your Digital Transformation!

ROBOTIC PROCESS AUTOMATION
ROBOTIC DESKTOP AUTOMATION

THE ADVANTAGES OF OUR SOLUTION

  • Increase First Call Resolution
  • Reduction of the average handling time
  • Workflow Optimization & Desktop Automation
  • Maximize up & cross selling opportunities
  • Exploiting service-to-sales potentials
  • 360 ° Contextual customer information
  • Next Best Action
  • Profile-based guidance
  • Best practice analyses
  • Higher employee motivation
  • Reduced training time for the agents
  • Reduced training efforts for new employees
  • Application-wide reporting
  • Operational Excellence
  • Sustainable agility
  • Better Customer Lifetime Value
  • Lower employee incidents
  • Stronger governance
  • Reduce errors and prevent fraud
  • Ensure compliance rules

WHITEPAPER | RPA

LANGUAGE: ENGLISH

WEBINAR: SMART ROBOTIC PROCESS AUTOMATION

LANGUAGE: GERMAN

Convert to my timezone

TitleDateStart TimeDurationRegister
Attended oder Unattended RPA? Unterschiede, Vorteile und Einsatzbereiche.5 Sep, 201811:00 CEST30 minutes
Register
„Human-RPA Tango!“ Wie Sie mit Robotic Process Automation gleichzeitig Service Kosten reduzieren und den Kundenservice verbessern!17 Oct, 201811:00 CEST30 minutes
Register
Smart RPA Wie Sie mit Attended RPA Ihre Service Qualität und Ressourcen Effizienz zum Wettbewerbsvorteil werden lassen!7 Nov, 201811:00 CET30 minutes
Register

In order to meet the requirements for successful customer experience management, workflows in customer contact nowadays often require the parallel use of a variety of
applications, the switch between the front office and the back office or the real-time access to a wide range of information sources.

TYPICAL PROJECT DEVELOPMENT

01.

Project workshop:

Definition of the project KPI, implementation of concrete, customer-specific use cases, time requirements 4-6 hrs.

02.

Technical Pre-Check:

Here, the technical requirements are checked, the used systems of the process are recorded, time requirements 1-3 hours.

03.

System development of the pilot:

Average 5-6 days.

04.

Pilot phase in the productive environment:

between 4-6 weeks duration, measurement of the defined success factors (project KPI), Implementation into operation.

Contextor in Action

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

SOGEDES

SOGEDES