»RECORDING

Compliance
Ready Bundle

By bundling measures we protect you from many legal stumbling blocks!

MORE SECURITY THROUGH THE COMPLIANCE READY BUNDLE

Fields of application
Recording of calls is a must for many applications nowadays and often even required by law, e.g. in the context of distance selling. But it is also useful to be able to record conversations beyond legal or regulatory obligations, e.g. in disputes in the context of conflict resolution, customer satisfaction initiatives or for training purposes.

Features
Our online recorder allows you to record calls and, if desired, the associated screen recording. You can determine when recordings start and stop, e.g. automatically for each call, manually controlled by the agent or a supervisor, or by script for specific events or points in the call. Furthermore, the recorder allows the agent and client to be recorded separately, so that only the agent’s voice is recorded, e.g. for coaching or training purposes.

Strengths
A strength of our solution is the Compliance Ready Bundle. By bundling measures, we protect you from many legal stumbling blocks that can arise when recording conversations. Legislators have – rightly – set up high hurdles worldwide for the recording of conversations, especially regarding the protection of these sensitive files.

We encrypt audio and video files “on the fly” even before they land on the data carrier. It is impossible to listen in without the corresponding key files. When transferring data, we use end-to-end encryption via SSL, so that data cannot be accessed from the network. Both during recording and playback.

This solution meets the requirements of many international standards, including PCI (Payment Card Inventory) or HIPAA (Health Insurance Portability and Accountability Act) encryption.

ADVANTAGES AT A GLANCE

FOR SUCCESSFUL CALL CENTER MANAGEMENT!

State-of-the-art technology.

  • Legally secure recording of contract conclusions
  • Training and coaching
  • Conflict resolution in customer support
  • Legal obligations to provide evidence
  • Regulatory recording obligations

Voice & Screen Recording

  • Voice recording
  • Screen Recording
  • Separate recording of voice channels
  • Automatic, manual or script controlled start and stop of recording
  • Data encryption, transport encryption
  • Cloud solution or On Premise

Record calls directly in the Cloud.
Record calls directly from the cloud, without administrative overhead and with virtually unlimited storage capacity. Our data protection technology ensures that only YOU can listen to the recorded, encrypted calls.

As call center solutions or stand alone.
Whether as part of our call center solutions or stand alone – our voice recorder can work with many systems to record calls in a legally secure and reliable manner.

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

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