Intelligent concepts, which observe all legal regulations and open new perspectives, are needed to continue to enable efficient, high-performance and high-quality customer communication in outbound
Outbound campaign management and outbound dialers are an important part of customer communication today and in the future. Due to legal regulations and changed consumer habits, however, standard dialer solutions are no longer able to cope with the increased demands.
Intelligent concepts, which observe all legal regulations and open new perspectives, are needed to continue to enable efficient, high-performance and high-quality customer communication in outbound.
Our outbound dialer solution will help you find new ways to master the challenges in this area, either alone or in combination with your other modern communication channels.
Highest performance, intelligent functions and flexibility combined with easy expandability to other communication channels such as inbound ACD, chat, video or social media from an overarching, multi-tenant application set new standards.
ADVANTAGES AT A GLANCE
OUTBOUND CAMPAIGN MANAGEMENT
- The technology adapts to your existing processes – and not vice versa
- Contact channels such as e.g. Inbound ACD can be added quickly and easily
- The solution is easy to use while simultaneously allowing complexity and depth of detail
- Standard conformer outbound dialer with highest performance in the market comparison
- Control is provided by central web-based management
- You have the freedom of different usage models, such as On Premise, Public or Private Cloud
- Best answering machine and mobile box recognition and net contact rate
- Inbound ACD & Outbound Dialing in Automated Blending
- Multi-level campaign management
- Optimized service provider connection and multi-client capable management
- Multi-site contact center management
- Automatic Dialing with Manual, Preview, Progressive and Predictive Dialing, Media Blending for Inbound / Outbound / Email / Fax / SMS / Chat / IVR / Social Media
- Stereo call recording and evaluation (Ad Hoc, after event,
- Efficient connection of telecommunication technology with customer database during a call or contact scripter + workflow generator
- Data segment control
- Call and resubmission strategies by target group, contact, phone numbers and any other features
- Web based application generator
- Excellent productivity and results reporting
- Real-time dashboard and live control call recording, silent monitoring, coaching
The fundamentally open system architecture and the modular approach of this unified solution makes it easy to adapt all components to your needs. The basic principle of simple operation is just as important as the commitment to openness and possibility for complexity. Important here is the fast yet accurate adaptation of all functionalities to your processes and work steps. And when you do not know how to, our team of experts is there to help.
Get in Touch with us
For new business and other questions
GE: +49 621 490 93 130
CH: +41 21 560 329 0