PROCESS OPTIMIZATION ON YOUR DESKTOP!
Increase your efficiency in contact processing by 20% – 50%.
INTEGRATED SHORT TERM – WITHOUT INVOLVING YOUR IT DEPARTMENT.
Unified Desktop is a technical concept for centralizing all communication-relevant content on the agent screen and the extensive process automation of all standard processes in customer communication between service employees and customers.
Efficiency increases of up to 50% in the final processing of customer inquiries, a significant increase in data quality and minimized error rates, better and simpler customer communication are the results of this truly groundbreaking technology.
Regardless of the number of processes in the service process or the applications required by the employee, the “Contextor Unified Desktop” system can be integrated into all existing systems within a very short time without the involvement of the IT department.
ADVANTAGES AT A GLANCE
- Efficiency increase between 20% and 50%
- Centralization and contextual representation of all necessary information in a desktop view.
- No costly integration of ERP, CRM or other information systems necessary
- Return on Invest in 3-6 months.
- Automation and control of all standard processes such as verification, data reconciliation, account queries, inventory control, order processes, data transfer, creation, checking or deletion of data in various back-end applications and much more.
- You have the freedom of different usage models, such as On Premise or Cloud
- Relief of your employees through process automation
- Unified desktop
- Quality assurance through standardization
- Centralization and context-oriented display of all communication-relevant information
- Control, testing and support of the communication process to increase quality and reduce errors
The complexity of customer care increases due to additional communication channels, diverse administration systems and overlapping processes. Concentrating on the customer’s concerns often falls by the wayside. Lengthy queries, hidden information and complex processes burden employees and cost structures.
“sogedes Contextor” is the tool to restore simplicity and ease in customer communication.
Thanks to its intelligent structure, “sogedes Contextor” does not require lengthy and expensive integrations into your system landscape and can actually map and automate all your processes and procedures where necessary.