»Omnichannel Contact Center Lösung
BEST ALL-IN-ONE SOLUTION
Our omnichannel contact center solution helps you to meet the expectations of your customers in today’s digital world
THE TOP OMNICHANNEL-CONTACT-CENTER SOLUTION
18 years of worldwide use!
We offer one of the world’s most successful all-in-one solutions for the operation of your call and contact centre. Over half a million users in more than 30 countries worldwide handle more than 10 billion customer contacts every day. We master both inbound and outbound and can handle all communication channels: telephone, email, chat, web, fax, sms, social media.
In the Cloud or On Premise!
All web-based components are instantly available from the cloud – without investment, risk, and with virtually unlimited scalability. Naturally, operation “on premise” in your data center is possible as well. Out of the box or integrated into your existing infrastructure.
From SMEs to Enterprise!
Whether you have 10 or 10,000 employees – this solution covers complex requirements, and, with the help of our international partners, we ensure the operation of the largest installations. Flexible business models, an intuitive user interface with low training requirements and many standard interfaces to many other systems are particularly suited to the requirements of integrated process control and facilitate many workflows.
ADVANTAGES AT A GLANCE
ONE OF THE WORLD'S MOST SUCCESSFUL ALL-IN-ONE SOLUTIONS!
- The technology adapts to your existing service processes – not vice versa
- Adding contact channels is quick and easy
- The solution is easy to use while allowing complexity and depth of detail
- Control is provided by central management and routing of all communication channels
- You have the freedom of different usage models, such as On Premise, Public, Hybrid or Private Cloud
Important and outstanding features already included as standard in the product solution:
- Cloud Ready
- Multi Site Management
- full multi-client capability with hierarchical management
- CTI and VoIP
- completely web-based interfaces
- certified privacy and security
- central reporting of all components
- Multi Channel Customer Interaction
- Inbound ACD & Outbound Dialing
- Unified Desktop
- Social Media Interaction
- Multi-Site Contact Center Management
- Mobile Customer Interaction
- IVR and voice portal
- Visual IVR
- Fax, SMS, Email, Videocall Video Chat
- Chat, CoBrowsing and Predictive Chat
The fundamentally open system architecture and the modular approach of this unified solution makes it easy to adapt all components to your requirements. The basic principle of simple usage is just as important as the commitment to openness and possibility for complexity. Important here is the fast but accurate adaptation of all functionalities to your processes and work steps. And when you do not know how to, our team of experts is there to help.