OMNICHANNEL AND INTUITIVE

CLOUD CONTACT CENTER

isy.ONE BENEFITS

Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media.

Fully browser-based, no coding skills or software installation required.

Since it is a cloud-based solution, you can scale it up or down quickly and effortlessly.

Powered by Microsoft Azure, the most comprehensive set of certifications of any cloud service provider.

No setup costs, pay only for what you use.

The supply of cloud services to innovative platforms is a true example on how Microsoft enables companies focused in Digital Transformation.

Victor Freitas, Microsoft BDM Applications

Choose a bundle that is right for your business

Start Free and Change Plans Anytime

STARTER

Fundamental Call Center features
  • Complete Inbound Call Funcionality
  • Outbound (power) Dialer
  • Voice Recording
  • Multilevel IVR with offline TTS
  • Automatic Call Distribution
  • CRM pop-up
  • Real-time Messaging
  • Standard Reporting
  • Email Support
  • Communication packages available or bring your own carrier

PROFESSIONAL

 Comprehensive full omnichannel solution

Everything in STARTER +

  • Blended Omnichannel (voice, video, email, web chat and social media)
  • Facebook Messenger Integration
  • Media Type Priotization
  • Fully customizable Customer Interaction Hub
  • Advanced CRM integration with out-of-the box connectors
  • Advanced Outbound Dialer (preview, predictive)
  • Phone Support

ADVANCED

State-of-the art solution focused on operational excellence

Everything in PROFESSIONAL +

  • Facebook Bot Integration NEW
  • SDK-based Agent Integration
  • Backoffice tasks ACD
  • Agent Script Designer
  • Fully customizable Customer Interaction Hub
  • Advanced Outbound Control
  • Quality Monitoring
  • Recordings Export
  • Custom Reporting
  • Custom Wallboards
  • Customer Interaction Apps
  • WorkForce Management
  • Gamification NEW
  • E-Learning NEW
  • Dedicated Service Manager

FEATURES AND PLAN COMPARISON

CALLS & INTERACTIONS

STARTER PROFESSIONAL ADVANCED
WebRTC Agent Desktop YES YES YES
Agent Desktop YES YES YES
International Numbers YES YES YES
Personalized Greetings YES YES YES
Single Interface for Multichannel interactions YES (Voice only) YES YES
Call Recording YES YES YES
Call control options YES YES YES
Call Dispositions YES YES YES
Interaction queues YES YES
Bring Your Own Carrier YES YES
Video, Chat, Email and Social Media YES YES
Media type prioritization YES YES
Customer Interaction Apps YES
Agent Script Designer YES
INTELLIGENT ROUTING YES YES YES
Forward-to-Phone YES YES YES
Text-to-speech YES YES
Interactive Voice Response (IVR) system YES YES
Multichannel ACD for Voice, Email, Chat, & Social YES YES
Skills-Based Routing YES YES
Intelligent Reconnect YES YES
OUTBOUND
Outbound Caller ID YES YES YES
Power Dialer YES YES YES
Preview and Predictive Dialers YES YES
Inbound & Outbound blending YES YES
Answer Machine Detection YES
INTEGRATIONS
CRM pop-up (Url Based) YES YES YES
CRM Connectors (salesforce, SugarCRM, Dynamics CRM, Zendesk) YES YES
Contact History YES YES
APIs Integration and SDKs YES YES
MONITORING & REPORTING
Real-time Monitoring YES (Voice only) YES (Voice only) YES (Voice only)
Historical Reporting YES YES YES
Wallboard YES YES YES
Customizable Reports YES
Service Level Alerts YES
Interaction Recording and Export YES
WORKFORCE OPTIMIZATION
Workforce Management YES
Gamification YES
E-Learning YES
SUPPORT
Knowledge Base Support YES YES YES
Email Support YES YES
Phone Support YES
Dedicated Success Manager YES

Frequently asked questions

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

200-125   300-075   210-260   210-060   300-115   100-105   300-101   400-101   300-320   300-070   300-206   200-310   300-135   300-208   810-403   400-050   640-916   642-997   300-209   400-201   200-355   352-001  

SOGEDES

SOGEDES