Fully-Featured Omnichannel platform that combines Voice, Video, Chat, E-mail and Social Media.
OMNICHANNEL AND INTUITIVE
CLOUD CONTACT CENTER
Fully browser-based, no coding skills or software installation required.
Since it is a cloud-based solution, you can scale it up or down quickly and effortlessly.
Powered by Microsoft Azure, the most comprehensive set of certifications of any cloud service provider.
No setup costs, pay only for what you use.
The supply of cloud services to innovative platforms is a true example on how Microsoft enables companies focused in Digital Transformation.
Victor Freitas, Microsoft BDM Applications
Choose a bundle that is right for your business
Start Free and Change Plans Anytime
- Complete Inbound Call Funcionality
- Outbound (power) Dialer
- Voice Recording
- Multilevel IVR with offline TTS
- Automatic Call Distribution
- CRM pop-up
- Real-time Messaging
- Standard Reporting
- Email Support
- Communication packages available or bring your own carrier
Everything in STARTER +
- Blended Omnichannel (voice, video, email, web chat and social media)
- Facebook Messenger Integration
- Media Type Priotization
- Fully customizable Customer Interaction Hub
- Advanced CRM integration with out-of-the box connectors
- Advanced Outbound Dialer (preview, predictive)
- Phone Support
Everything in PROFESSIONAL +
- Facebook Bot Integration NEW
- SDK-based Agent Integration
- Backoffice tasks ACD
- Agent Script Designer
- Fully customizable Customer Interaction Hub
- Advanced Outbound Control
- Quality Monitoring
- Recordings Export
- Custom Reporting
- Custom Wallboards
- Customer Interaction Apps
- WorkForce Management
- Gamification NEW
- E-Learning NEW
- Dedicated Service Manager
FEATURES AND PLAN COMPARISON
CALLS & INTERACTIONS
|WebRTC Agent Desktop||YES||YES||YES|
|Single Interface for Multichannel interactions||YES (Voice only)||YES||YES|
|Call control options||YES||YES||YES|
|Bring Your Own Carrier||–||YES||YES|
|Video, Chat, Email and Social Media||–||YES||YES|
|Media type prioritization||–||YES||YES|
|Customer Interaction Apps||–||–||YES|
|Agent Script Designer||–||–||YES|
|Interactive Voice Response (IVR) system||–||YES||YES|
|Multichannel ACD for Voice, Email, Chat, & Social||–||YES||YES|
|Outbound Caller ID||YES||YES||YES|
|Preview and Predictive Dialers||–||YES||YES|
|Inbound & Outbound blending||–||YES||YES|
|Answer Machine Detection||–||–||YES|
|CRM pop-up (Url Based)||YES||YES||YES|
|CRM Connectors (salesforce, SugarCRM, Dynamics CRM, Zendesk)||–||YES||YES|
|APIs Integration and SDKs||–||YES||YES|
|MONITORING & REPORTING|
|Real-time Monitoring||YES (Voice only)||YES (Voice only)||YES (Voice only)|
|Service Level Alerts||–||–||YES|
|Interaction Recording and Export||–||–||YES|
|Knowledge Base Support||YES||YES||YES|
|Dedicated Success Manager||–||–||YES|
Frequently asked questions
WHAT ARE THE BANDWITH REQUIREMENTS FOR isy.ONE?
140Kbps/agent logged in has shown to be the minimum lnternet connection speed needed in order to have a quality phone call. lf you wish more information about this topic, please contact us.
WHAT ARE MY PAYMENT OPTIONS?
You can subscribe to our plans as a prepaid, or as a post-paid account. If you wish to convert your account into a post-paid one, please get in touch with us.
CAN I INTEGRATE isy.ONE WITH MY CRM?
Yes, isy.ONE provides off-the-shelf integrations with leading CRM solutions such as Microsoft Dynamics, SugarCRM and Salesforce. lf you wish to integrate with different CRM solutions, please contact us.
CAN I USE MY OWN PHONE NUMBER?
Yes, you can port your own phone number or buy as many as you want from a list of 145+ countries.
HOW DOES THE FREE TRIAL WORK?
To start a free trial, you just need to set up an account. Within 24 working hours you will be given access to isy.ONE features including all types of media channels, when you choose to try the Professional Plan. Communications are not included in the trial.
WHAT HAPPENS WHEN THE TRIAL ENDS?
Before your trial ends, you will receive an email
to help you choose one of our plans, and keep using Nubitalk. lf you don’t change to any of our plans within 30 days, your account will be deactivated and you will no longer be able to interact with your customers.
CAN I CHANGE PLANS ANYTIME?
Yes, you start free and you can change plans anytime.
CAN I CANCEL MY SUBSCRIPTION?
lf you pay your subscription on a monthly basis, the cancellation will take effect immediately after you finish your last paid period. In case you have an annual subscription plan, the cancellation wil I take effect at the end of your contract term.
WHAT IS AN AGENT?
An agent is anyone in your company that will interact with customers. Our pricing is based on concurrent agents (simultaneously logged in, not the number of overalI agents you might have).