Considering continuously changing customer behavior, disruptive technologies and a new level of competition companies need to accelerate their digital ambitions.
We exist to enable this transformation by merging customer centricity, operational excellence and smart technology for the specific challenges our clients face these days.
Considering continuously changing customer behavior, disruptive technologies and a new level of competition,
companies need to accelerate their digital ambitions.
We exist to enable this transformation by merging customer centricity, operational excellence and smart technology
for the specific challenges our clients face these days.
Today and tomorrow it’s crucial to have an excellent, deep, and intuitive understanding of your customer problem. An understanding of the customer’s needs must permeate the entire organization.
All and everything needs to be guided by a passionate, fanatic commitment to understanding and delighting your customer.
Today and tomorrow it’s crucial to have an excellent, deep, and intuitive understanding of your customer problem. This understanding of the customer’s needs must permeate the entire organization.
All and everything needs to be guided by a passionate, fanatic commitment to understanding and delighting your customer.
Customers are increasingly interacting with brands through various channels – mobile phones, tablets and desktops. Contextual interactivity is the capability to identify how a customer is interacting with a brand and customize those interactions to offer them a superior experience.
For example, the content and user experience can be dynamically customized as a customer moves from one channel to another, or from evaluating a brand to making a purchase decision.
The customer interaction data further allows brands to generate superior insight about what their customers want to improve the customer journeys.
By automating customer interaction, brands can improve the number of self-service options available to their customers – which allows them to offer faster solutions to their problems, delivering a consistent customer journey experience across various channels and devices and personalizing communications to be more relevant.
Furthermore, the automation of core business processes can reduce costs and offer companies more flexibility to anticipate customer demand and respond to them accordingly.
Being relevant to the needs of the customer is crucial in digital age. This means making decisions that are based on market intelligence and then delivering content and experience that has been personalized for and is relevant to the customer.
One basic example of this capability is remembering customer preferences and optimizing the next steps in customer’s journey. Solutions blend data from all channels into an aggregate overview of what customers are doing and what happens as a result of it. These analytics and intelligence can provide the back office with near-real-time insights into customer needs and their behaviors that can then be used to determine the types of messages and offers to present to the customer.
It’s not just about improving customer journeys but rather transforming them completely.
What this means is that entire customer experience need to be rethought and the systems, processes and technologies needed to deliver those experiences have to be designed.
To realize this transformation effectively, we need to identify the technologies, systems and data streams across multiple journeys — enabling our clients to accelerate the transformation of critical journeys in a cost-efficient method.
Digital Transformation helps to gain more profitable revenue.
But it’s not primarily about Output, it’s Outcome that counts. Outcomes are the benefit your customers receive.
This starts with truly understanding your customers’ needs by walking in their shoes. Outcomes are meaningful connections, inspiring services and exceptional experiences that demonstrate what your brand is.
This leads to sustainable sales growth, higher brand equity and finally to shareholder value.
Digital Transformation helps to gain more profitable revenue.
But it’s not primarily about Output, it’s Outcome that counts. Outcomes are the benefit your customers receive.
This starts with truly understanding your customers’ needs by walking in their shoes. Outcomes are meaningful connections, inspiring services and exceptional experiences that demonstrate what your brand is.
This leads to sustainable sales growth, higher brand equity and finally to shareholder value.
Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0
SOGEDES.DIGITAL AG
Industriestrasse 28
CH 9100 Herisau
Phone: Tel: +41 21 560 329 0
Fax: Tel: +41 21 560 329 9
Email: digital@sogedes.com
Web: www.sogedes.com/digital
FRIENDS OF SOGEDES WORLD
SOGEDES GmbH
Fabrikstationstraße 45
D-68163 Mannheim
Tel: + 49 621 490 931-30
E-Mail: systems@sogedes.com
Web: sogedes.com/systems
ABOUT SOGEDES.DIGITAL
We are providing tailored end-to-end services and solutions putting customer engagement and operational excellence at the heart of our clients’ digital transformation.
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