INTELLIGENT SERVICE & MARKETING CHATBOTS

THE FUTURE OF CONTACT AND SERVICE CENTRES!

Organizations are transforming their customer service and resolving requests faster and more cost-effectively than ever before!
This new approach integrates AI, bots, messaging and human agents into an intelligent service platform.

Strategies to avoid calls
Get values up to 80% with this solution

Duration of live contacts
Reduces the average calling time up to 30%

AI INSIDE CHATBOTS

DO YOU KNOW HOW CHATBOTS CAN INTERACT WITH YOUR CUSTOMERS AND SUPPORT YOUR AGENTS IN DOING SO?

Our marketing and service chatbots combine the most advanced Natural Language Processing (NLP) and knowledge management in perfection.

The integrated chatbot technology enables fully automated, personalized social media communication with your fans and followers.
The virtual chatbot answers questions independently and interacts with your customers around the clock – 7 days a week.

Expand your team with intelligent chatbots and increase efficiency and quality in social customer service and social media marketing.

Our intelligent robots are among the world’s leading solutions for AI chatbots, knowledge management and customer engagement.
Your social media team can finally refocus its focus on the really important customer interactions.

Easily combine virtual agents and live chat within your online customer service.

Improve your customer and employee experience and create best-practice feedback loops that take into account editable responses and wording suggestions for a fully integrated service experience. Our smart virtual language assistants answer all your customers’ questions as quickly as possible.

Organize cross-channel content and analysis with a single application – avoid internal department silos by integrating content from the web, contact center, live chat and internal databases.

With the help of individually customizable employee access rights and workflows, you can constantly further develop your standardized customer communication and generate additional important background knowledge on the behavior and preferences of your customers.

EXPAND YOUR TEAM WITH INTELLIGENT CHATBOTS AND INCREASE EFFICIENCY & QUALITY IN SOCIAL CUSTOMER SERVICE AND SOCIAL MEDIA MARKETING. OUR INTELLIGENT ROBOTS ARE AMONG THE WORLD'S LEADING SOLUTIONS FOR AI-CHATBOTS, KNOWLEDGE MANAGEMENT AND CUSTOMER ENGAGEMENT

Our technology is one of the world’s leading solutions for AI chatbot technologies, knowledge management and customer and employee engagement. Our virtual agents currently have more than 50 million conversations per year – and this number is growing rapidly. Companies around the world, including HSBC and Verizon, are already working successfully with our technology to improve their customer experience while reducing service costs and increasing revenue.

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com


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