Chatbot

Virtual Assistant

Our technology is one of the world’s leading technologies for AI chatbot solutions, knowledge management and customer / employee engagement.

The V-Person ™ (virtual agents) currently have 50 million conversations per year, and this number is growing rapidly.

Companies around the world, including HSBC and Verizon, are already working with the technology to improve their customer experience while reducing service costs and increasing sales.

THE FEATURES OF OUR SOLUTION

INSIDE HYBRID AI

  • Full integration of marketing and service chatbots
  • Hybrid artificial intelligence of our chatbots combines human learning with self-learning systems
  • Best practice from content maintenance and automatic learning processes provides full control over the response quality of chatbots
  • Intelligent pre-qualification of the relevant posts and chats
  • Short response times on your social media channels
  • Minimization of the handling time in your social media team by up to 40%

FUNCTIONS OF THE SOLUTION

  • Integration with all popular social media platforms
  • Automatic forwarding of tweets and posts to AI chatbots
  • Intelligent analysis of tweets and comments
  • Automatic editing and interaction of posts
  • Live chat integration of your social media channels
  • Integration of knowledge databases, content systems, communities and forums

Strategies to avoid calls
Get values up to 80% with this solution

Duration of live contacts
Reduces the average calling time up to 30%

THE SMART APPROACH OF OUR SOLUTION

  • Integration
    For the hybrid approach of sogedes it is very important to combine human learning and machine learning, in order to ensure a continuous, effective and reliable improvement process of chatbots. You will always have full control over all the functionalities and the response standards of your virtual assistance systems. We have developed our approach in collaboration with internationally operating companies and understood how virtual assistants have to be integrated into effective social media and which requirements your customers will have on virtual Solutions in current time as well as in the future.

Easy to Start

OVERVIEW PROJECT

EFFICIENT TECHNOLOGY

The V-Person solution from Creative Virtual can easily be installed on any normal computer with Windows or Linux and requires only a small amount of space. There is no need to buy high-end servers or invest in a massive infrastructure upgrade to implement an AI solution.

NO PREPARATION TIME

Furthermore, the V-person does not require any preparation time as soon as it is installed. Once the installation is successfully completed, the system can process up to one million conversations per year, and can answer and improve your customer support.

TESTIMONIAL

THE DIGITAL TRANSFORMATION IN THE INSURANCE SURFACE

Patricia Seybold Group

Mitch Kramer, Senior Consultant, 2014

“V-Portal is a product strength and competitive differentiator. Personalized answers and knowledge management are V-Person’s most significant strengths and differentiators. V-Person is currently the only virtual agent offering with packaged personalization.”

Some of our customers:

Back to Solutions

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

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SOGEDES

SOGEDES