Our technology is one of the world’s leading technologies for AI chatbot solutions, knowledge management and customer / employee engagement.
The V-Person ™ (virtual agents) currently have 50 million conversations per year, and this number is growing rapidly.
Companies around the world, including HSBC and Verizon, are already working with the technology to improve their customer experience while reducing service costs and increasing sales.
THE FEATURES OF OUR SOLUTION
INSIDE HYBRID AI
Full integration of marketing and service chatbots
Hybrid artificial intelligence of our chatbots combines human learning with self-learning systems
Best practice from content maintenance and automatic learning processes provides full control over the response quality of chatbots
Intelligent pre-qualification of the relevant posts and chats
Short response times on your social media channels
Minimization of the handling time in your social media team by up to 40%
FUNCTIONS OF THE SOLUTION
Integration with all popular social media platforms
Automatic forwarding of tweets and posts to AI chatbots
Intelligent analysis of tweets and comments
Automatic editing and interaction of posts
Live chat integration of your social media channels
Integration of knowledge databases, content systems, communities and forums
Strategies to avoid calls
Get values up to 80% with this solution
Duration of live contacts
Reduces the average calling time up to 30%
THE SMART APPROACH OF OUR SOLUTION
For the hybrid approach of sogedes it is very important to combine human learning and machine learning, in order to ensure a continuous, effective and reliable improvement process of chatbots. You will always have full control over all the functionalities and the response standards of your virtual assistance systems. We have developed our approach in collaboration with internationally operating companies and understood how virtual assistants have to be integrated into effective social media and which requirements your customers will have on virtual Solutions in current time as well as in the future.
Easy to Start
The V-Person solution from Creative Virtual can easily be installed on any normal computer with Windows or Linux and requires only a small amount of space. There is no need to buy high-end servers or invest in a massive infrastructure upgrade to implement an AI solution.
NO PREPARATION TIME
Furthermore, the V-person does not require any preparation time as soon as it is installed. Once the installation is successfully completed, the system can process up to one million conversations per year, and can answer and improve your customer support.
THE DIGITAL TRANSFORMATION IN THE INSURANCE SURFACE
Patricia Seybold Group
Mitch Kramer, Senior Consultant, 2014
“V-Portal is a product strength and competitive differentiator. Personalized answers and knowledge management are V-Person’s most significant strengths and differentiators. V-Person is currently the only virtual agent offering with packaged personalization.”