»CAMPAIGN MANAGEMENT

CAMPAIGN MANAGEMENT

Cross channel communication and diverse connections to digital marketing require flexibility and process control in customer contact solutions and campaign management.

FUTURE STANDARDS INCLUDED!

Campaign management in customer communication is no longer just the management of an outbound campaign and the associated data management.
Cross channel communication and diverse connections to digital marketing require flexibility and process control in customer contact solutions and campaign management.

That’s why we connect Campaign Management to the rule and process-based control of optimal contact channel, data segment management and reporting of results and productivity in both single and multiple contact channels. With the experience of 20 years multiplied by more than 3,500 customers worldwide, our solution offers everything that fulfils the standards of today and the future. And many good ideas on top of that.

We attach importance to intuitive user interfaces and an absolute openness to your needs.

Control your customer contacts in the best way possible via a central and simultaneously comprehensive application, no matter if voice, chat, video, e-mail, social media or mobile apps.

ADVANTAGES AT A GLANCE

SUCCESSFUL CAMPAIGN MANAGEMENT!

  • Contact channels can be added quickly and easily
  • The solution is easy to use while allowing complexity and depth of detail
  • Control is provided by central management and routing of all communication channels
  • You have the freedom of different usage models, such as On Premise, Public or Private Cloud
  •  Campaigns on all channels at a glance
  • Inbound ACD & Outbound Dialing
  • Unified Desktop
  • Data management at the highest level
  • Social Media Interaction
  • Multi-site contact center management and intelligent data or task distribution
  • Automatic Dialing with Manual, Preview, Progressive and Predictive Dialing, Media Blending for Inbound / Outbound / Email / Fax / SMS / Chat IVR
  • Call qualification and control via voice computers in inbound and outbound mode with Interactive Voice Response
  • CTI: Efficient connection of telecommunication technology to the customer database during a call
  • contact scripter + workflow generator
  • Web based application generator
  • Excellent productivity reporting
  • Real-time reporting & control call recording and silent monitoring

Campaigns are never standard – they are always specific. That determines success or failure. So, you don’t need standard software for campaign management, but a campaign management solution for your standard needs.

The open and well-documented interfaces of our solutions are the basic prerequisite for perfect adaptation of all components to your campaign management requirements. In addition to the efficient linking of your telecom technology to customer databases during a call, the Workflow Manager and Script Generator are ideal tools for casting your idea of the interaction of all components into a user-friendly form. Of course, you can do this yourself or let our team of experts help you.

CONTACT

Get in Touch with us

For new business and other questions

Phone
GE: +49 621 490 93 130
CH: +41 21 560 329 0

E-Mail
digital@sogedes.com
systems@sogedes.com

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